Holyoke Medical Center affiliated patient-centered medical home (PCMH) practices are the first in western Massachusetts to receive the "Pathway to PCMH PRIME" designation by the National Committee for Quality Assurance (NCQA). The Massachusetts Health Policy Commission (HPC), in partnership with NCQA, developed the PCMH PRIME certification program. The program endorses practices that pass NCQA's rigorous guidelines for patient-centered care and succeed in maintaining additional behavioral healthcare services for their population.
The affiliated Western Mass Physician Associates practices include the locations at: 2 Hospital Drive, Holyoke; 10 Hospital Drive, Suite 305, Holyoke; 262 New Ludlow Road, Chicopee; and Western Mass Pediatrics, 10 Hospital Drive, Suite 201, Holyoke.
"Integrating the expertise of two of our affiliate agencies, Western Mass Physician Associates and River Valley Counseling Center, allows us to better identify and treat individuals in need of behavioral health services," said Spiros Hatiras, President and Chief Executive Officer, Holyoke Medical Center and Valley Health Systems, Inc. "The incorporation of behavioral health services is also exemplified in the plans for the new Emergency Department. We are committed as an organization to provide high quality, compassionate healthcare that meets the needs of the Pioneer Valley."
NCQA PCMH Recognition requires practices to meet rigorous, evidence-based standards. Practices that go through the recognition process can earn PCMH PRIME certification if they meet at least 7 out of 13 behavioral health criteria, including:
Co-locating or entering into formal agreements with behavioral healthcare providers.
Integrating behavioral healthcare providers into the practice site.
Performing comprehensive health assessments that include screening for behavioral health conditions, including depression, post-partum depression, anxiety, developmental delays and/or substance use disorder (SUD).
Having a system for identifying high-risk patients for targeted care management.
Tracking and following up on referrals to specialists, including behavioral healthcare providers.
Providing medication-assisted treatment (MAT) for patients with addiction.
PCMH PRIME certification is voluntary for practices in Massachusetts.